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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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cherylyn

April 30, 2026

5  out of  5
rating by cherylyn
"Margaret at Hugh’s office was so helpful helping me navigate the claims process for my recent storm damage. Very helpful in explaining next steps and getting an adjustor to respond."
We responded:
"cherylyn, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Hugh Masterson’s Team—we are always here to help!"
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Andrew ART

April 27, 2026

5  out of  5
rating by Andrew ART
"We have been clients of State Farm for over a year. This is our first insurance company in the U.S., and a year ago we received very good terms, even with newly issued U.S. driver’s licenses. Now we are insuring our second car. We first reached out for a consultation and received a response very quickly. We were also offered great terms for the second vehicle just as fast. Thank you for your prompt service and professionalism! We truly appreciate it and highly recommend you."
We responded:
"We are grateful for your 5-star review, Andrew! Thanks for taking a moment to share your positive rating of State Farm Agent Hugh Masterson’s Team here in Palatine . "
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Anthony Argentino

April 23, 2026

5  out of  5
rating by Anthony Argentino
"Deanna was wonderful to work with. She walked me through the auto insurance process and was very knowledgeable about the products State Farm offered."
We responded:
"Thank you for the amazing review, Anthony! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Luisa Alvarado

April 23, 2026

5  out of  5
rating by Luisa Alvarado
"Servicio al cliente excelente 👌 Bilingües 👌 mejor precio en aseguranza nosotros tenemos casa 🏠 y 🚗 y todo 👍👍👍"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Hugh Masterson’s Team here in Palatine . "
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Fabio Romero

April 20, 2026

5  out of  5
rating by Fabio Romero
"Excellent service recommend"
We responded:
"Thank you for the amazing review, Fabio! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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alexander thompson

April 19, 2026

1  out of  5
rating by alexander thompson
"I am a twenty plus year customer. Back then, I got nice laminated insurance cards. Your net income went from 4.8 B to 8.4B dollars between 2024 and 2025. The insurance cards you send me now are ultra low quality, easily torn printer paper. This review will include more stars when my bill gets reduced (use those extra billions of dollars) , and again when you send me a proper laminated card. I'm sick of you mega corporations robbing us all blind, while simultaneously decreasing quality."
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Michael Parchomenko

April 17, 2026

5  out of  5
rating by Michael Parchomenko
"Flawless interaction."
We responded:
"Thank you so much for the 5-star rating, Michael! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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James Goodwin

April 7, 2026

5  out of  5
rating by James Goodwin
"Been with State Farm for several years but switched agencies a couple of years ago. Happy I did. There are a million different variables that go into home/auto pricing and Dee Kolar is stellar at explaining the different options for consideration. She’s kind, thorough, patient, and responsive and I come out a more educated consumer as a result."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Hugh Masterson’s Team. "
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DOROTA Kus

April 2, 2026

5  out of  5
rating by DOROTA Kus
"I've been with Hughs office for at keast 15years now. Always great service, fast service, helped me tgrough 2 car crashes. Lisa, Miriam has always helped me right away with all of my questions."
We responded:
"DOROTA, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Hugh Masterson’s Team is just a call or email away!"
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Mandi Foreman

March 31, 2026

5  out of  5
rating by Mandi Foreman
"Hands down the best insurance. So easy to work with any time i have an issue or need to change coverage i can always call lisa and she can easily change over my motorcycle or car coverage ! Shes always there when I need her . Wouldn't use any other insurance . I have been with them for years my family friends and neighbors use them as well I refer them to everyone"
We responded:
"Mandi, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Hugh Masterson’s Team—we are always here to help!"
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Nicholas May

March 25, 2026

5  out of  5
rating by Nicholas May
"We just moved from New Zealand and the team were so amazing and responsive in helping us get all our insurances in place."
We responded:
"Thanks so much for the fantastic rating, Nicholas! We are so glad you had a positive experience with us here on State Farm Agent Hugh Masterson’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Oleksandr Bilookiy

March 23, 2026

5  out of  5
rating by Oleksandr Bilookiy
"Michael is a great company representative- knowledgeable, helpful, understanding. Pleasure to work with."
We responded:
"Oleksandr, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Hugh Masterson’s Team is just a call or email away!"
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Barb Bergquist

March 23, 2026

5  out of  5
rating by Barb Bergquist
"Very helpful and responsive to questions regarding coverage."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Hugh Masterson’s Team. "
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Usagi Koneko

March 13, 2026

5  out of  5
rating by Usagi Koneko
"Switched from a competitor a few years ago and never looked back. It's always pleasant dealing with them and the most important thing for me is they never try to sell me insurance for things I don't need."
We responded:
"Usagi, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Hugh Masterson’s Team—we are always here to help!"
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JW

March 12, 2026

5  out of  5
rating by JW
"This office staff has been very helpful in assisting with various policies for both my personal and business affairs. Everyone is kind and knowledgeable. Especially, Michael patiently explains each coverage item and its importance to coverage costs. He also guides the process when an incident is raised. I am in good hands."
We responded:
"JW, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Hugh Masterson’s Team is just a call or email away!"
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Nancy Kozubek

March 12, 2026

5  out of  5
rating by Nancy Kozubek
"We bought a new car and had to change the insurance coverage from the old car to the new. I did this over the phone and the whole process went smoothly!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Hugh Masterson’s Team! We deeply appreciate your kind words here in Palatine . "
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Todd Brauer

March 11, 2026

5  out of  5
rating by Todd Brauer
"Karen is THE best!"
We responded:
"Thank you for the amazing review, Todd! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Scott A

March 11, 2026

5  out of  5
rating by Scott A
"I’m new to the Hugh Masterson State Farm Team, but from the short time I have been here I can see a positive difference! Deanna, Lisa and the entire Hugh Masterson did a great job with my specific case and explained it. Thank you all again. Update 2026. Lisa and the High Masterson Team is still doing a great job! I added another vehicle and it’s been pretty much seamless. If you want a great Auto, Home & Life Insurance Team without the nonsense don’t hesitate to call Hugh Masterson !"
We responded:
"Scott - Thank you for the nice review!! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Happy Holidays to you and your family!!"
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Tiffany Marek

February 16, 2026

5  out of  5
rating by Tiffany Marek
"Hugh's team is always available and there to help their customers with either providing quotes or answering any questions. I know I can always trust that they will lead me in the right When moving out of state I was worried I would lose such an amazing team but I was very fortunate that I'm able to keep them."
We responded:
"Thank you for the 5-star review, Tiffany! Here on State Farm Agent Hugh Masterson’s Team, we are proud to serve our community and appreciate your recognition. "
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Michael D.

February 10, 2026

5  out of  5
rating by Michael D.
"Decent professional service and help, always willing to help answer any questions with a straightforward answer. High integrity."
We responded:
"Thank you Mike!!"
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Heidi

January 30, 2026

5  out of  5
rating by Heidi
"I love the small hometown feel experience when I make my delivery of payments. Very helpful and kind services from staff. Thank you."
We responded:
"Thanks so much for the fantastic rating, Heidi! We are so glad you had a positive experience with us here on State Farm Agent Hugh Masterson’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Zack & Kait

January 29, 2026

5  out of  5
rating by Zack & Kait
"Michael Hernandez is wonderful to work with! He has helped us with ring, car, and home insurance!"
We responded:
"Zack, thank you for the 5 Star rating! We are committed to excellent service, and we are glad that came through in your experience! "
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Jeronimo Vega

January 28, 2026

5  out of  5
rating by Jeronimo Vega
"3 words: knowledgeable, patient & straightforward. They made the process easy to understand and I felt confident in the coverage I selected. I highly recommend this agency."
We responded:
"Jeronimo - Thank you for the positive review! We are here for you!!"
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Joyce Fuentes

January 25, 2026

5  out of  5
rating by Joyce Fuentes
"Miriam was easy to talk to. I told her my all my concerns and she listens with an understanding heart."
We responded:
"We are grateful for your 5-star review, Joyce! Thanks for taking a moment to share your positive rating of State Farm Agent Hugh Masterson’s Team here in Palatine . "
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Jeff H

January 20, 2026

5  out of  5
rating by Jeff H
"Great personal service, with a hometown feel that I appreciate!"
We responded:
"Jeff - Thank you for the positive review! (We Love the hometown feel) comment. We are happy you had a good experience with State Farm Agent Hugh Masterson’s Team."