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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tiffany Marek

February 16, 2026

5  out of  5
rating by Tiffany Marek
"Hugh's team is always available and there to help their customers with either providing quotes or answering any questions. I know I can always trust that they will lead me in the right When moving out of state I was worried I would lose such an amazing team but I was very fortunate that I'm able to keep them."
We responded:
"Thank you for the 5-star review, Tiffany! Here on State Farm Agent Hugh Masterson’s Team, we are proud to serve our community and appreciate your recognition. "
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Michael D.

February 10, 2026

5  out of  5
rating by Michael D.
"Decent professional service and help, always willing to help answer any questions with a straightforward answer. High integrity."
We responded:
"Thank you Mike!!"
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Heidi

January 30, 2026

5  out of  5
rating by Heidi
"I love the small hometown feel experience when I make my delivery of payments. Very helpful and kind services from staff. Thank you."
We responded:
"Thanks so much for the fantastic rating, Heidi! We are so glad you had a positive experience with us here on State Farm Agent Hugh Masterson’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Zack & Kait

January 29, 2026

5  out of  5
rating by Zack & Kait
"Michael Hernandez is wonderful to work with! He has helped us with ring, car, and home insurance!"
We responded:
"Zack, thank you for the 5 Star rating! We are committed to excellent service, and we are glad that came through in your experience! "
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Jeronimo Vega

January 28, 2026

5  out of  5
rating by Jeronimo Vega
"3 words: knowledgeable, patient & straightforward. They made the process easy to understand and I felt confident in the coverage I selected. I highly recommend this agency."
We responded:
"Jeronimo - Thank you for the positive review! We are here for you!!"
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Joyce Fuentes

January 25, 2026

5  out of  5
rating by Joyce Fuentes
"Miriam was easy to talk to. I told her my all my concerns and she listens with an understanding heart."
We responded:
"We are grateful for your 5-star review, Joyce! Thanks for taking a moment to share your positive rating of State Farm Agent Hugh Masterson’s Team here in Palatine . "
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Jeff H

January 20, 2026

5  out of  5
rating by Jeff H
"Great personal service, with a hometown feel that I appreciate!"
We responded:
"Jeff - Thank you for the positive review! (We Love the hometown feel) comment. We are happy you had a good experience with State Farm Agent Hugh Masterson’s Team."
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John Gharagozlou

January 20, 2026

5  out of  5
rating by John Gharagozlou
"Actually switched from a different state farm office and what a night and day difference in service and followup"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Hugh Masterson’s Team. "
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Kyle Vasquez

January 20, 2026

5  out of  5
rating by Kyle Vasquez
"Lisa was great"
We responded:
"Kyle, thank you for the 5 STAR rating! We are committed to delivering reliable service, and we are glad that came through in your experience. Hugh Masterson’s State Farm Team. "
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Julie Carlson

January 16, 2026

5  out of  5
rating by Julie Carlson
"I appreciated Margaret's advice on a body shop. While she had me on the phone, provided me with useful information about my policy."
We responded:
"Julie, thank you for your positive review! We truly appreciate it!! Hugh Masterson’s State Farm Team!! "
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Robert

January 14, 2026

5  out of  5
rating by Robert
"Hugh and his team are always happy to assist with any insurance questions. Deanna just helped me. Great insurance team."
We responded:
"Bob, Thank you for your 5 STAR review!!! it is great to hear you had a wonderful experience with our State Farm Team!! "
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Liz C

January 14, 2026

5  out of  5
rating by Liz C
"Have been working with Hugh for ten years and am very happy with this office. Today, Margaret swiftly pulled together numbers and options to help me discern if an additional umbrella policy was necessary. She was not only thorough, she was an absolute delightful human to talk with as opposed to an online chat box. Everyone who works here is a buttoned-up professionals."
We responded:
"Liz, Thank You so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Hugh Masterson’s Team is just a call or email away!! Have a great weekend!!"
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Dan Krzanowski

January 8, 2026

5  out of  5
rating by Dan Krzanowski
"Excellent service. Been with Hugh Masterson’s office for 20 years and highly recommend. 👍"
We responded:
"Dan- Thank You for the 5 Star Review!! Happy New Year!!"
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Tetiana Lutai

January 2, 2026

5  out of  5
rating by Tetiana Lutai
"I would like to thank Hugh Masterson for his excellent work. It was a pleasure working with him. He is a very knowledgeable and reliable specialist. Hugh was professional, attentive, and easy to communicate with. He made the entire process smooth and stress-free. I highly recommend him."
We responded:
"Tetiana- thank you so much for your positive review! I sincerely appreciate it! Happy New Year!!!"
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Javier R

December 30, 2025

5  out of  5
rating by Javier R
"Saved hundreds thank you Margret!"
We responded:
"Javier - Thank you for your 5-star review!! My State Farm team and I are happy to be your good neighbor!"
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Yordanka Tozeva

December 20, 2025

5  out of  5
rating by Yordanka Tozeva
"This is an amazing office! My family has been insured with the Hugh Mastersons office for years — both our homes and cars. The team is truly exceptional: always ready to help, willing to listen, and consistently providing the best advice tailored to our needs. Their professionalism and genuine care give us real peace of mind. If you’re looking for a supportive, reliable, and highly professional insurance office, do not hesitate to call them. Highly recommended!"
We responded:
"Yordanka - It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Wishing you a wonderful Holiday!!"
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Renee Marek

December 11, 2025

5  out of  5
rating by Renee Marek
"Margaret at State Farm is a very helpful. She is very pleasant to speak with. She is very knowledgable and thorough with our requests."
We responded:
"Renee - We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Susan McDonough

December 9, 2025

5  out of  5
rating by Susan McDonough
"Deanna provided exceptional customer service in processing all of my requests and went the extra mile to offer more help, if needed. I greatly appreciate her efforts to provide an excellent experience."
We responded:
"Susan - thank you for your positive review!!! It is greatly appreciated!! We are here to support all your insurance needs !!"
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Ernesto Reyez

November 26, 2025

5  out of  5
rating by Ernesto Reyez
"Great experience Thank you"
We responded:
"Ernesto -Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office! "
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Fernando Resendiz

November 24, 2025

5  out of  5
rating by Fernando Resendiz
"I love State Farm never had I have a problem with them, always helpfu specially Miriam always goesabove and beyond every time I call that is why I’m still there and if she’s not there, then Hugh Masterson helps me the same way Miriam does. We’ve been with them for 28 years and as my kids are insured with them also so I’m sure we’re gonna be with them for many many years thank you State Farm.."
We responded:
"Fernando - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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JW ****

November 24, 2025

5  out of  5
rating by JW ****
"MIKE IS THE MAN I ASK FOR TO ADDRESS MOST INSURANCE ISSUES I HAVE. MIKE IS ALWAYS, YES ALWAYS, POLITE, INFORMED, KNOWS HIS PRODUCTS. IF HE DOES NOT KNOW THE ANSWERS TO MY QUESTIONS HE TELLS ME SO AND GETS BACK TO ME AFTER SPEAKING WITH THE AGENT, MR. MASTERSON. TO TAKE A MARKERING PHRASE FROM A COMPETITOR, "I AM IN GOOD HANDS" WITH MY "GOOD NEIGHBOR STATE FARM AGENT AND STAFF." JUST ASK JAKE! THANKS MIKE. JWZ"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jessica Figueroa

November 21, 2025

5  out of  5
rating by Jessica Figueroa
"We have been working with Hugh Masterson for years. We use their office for both our personal and business Insurance and could not be happier. We love working with Margaret who is always willing to answer our questions no matter how big or small."
We responded:
"Jessica - Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. "
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Shaun Bussan

November 20, 2025

5  out of  5
rating by Shaun Bussan
"Very nice people and very informative"
We responded:
"Shaun - Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Leon Ballesteros

November 20, 2025

5  out of  5
rating by Leon Ballesteros
"Exseleent quick and fast service"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Eyrina j Bueno

November 20, 2025

5  out of  5
rating by Eyrina j Bueno
"Excellent service"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"