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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ellise S

April 26, 2024

5  out of  5 rating by Ellise S
"I have been with State Farm for 50 years, and my trust in them has always proven to be true."
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Julie

April 26, 2024

5  out of  5 rating by Julie
"The staff is always courteous and addresses my needs/concerns. Thank you for being my neighborhood agents."
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Justin Castillo

April 25, 2024

5  out of  5 rating by Justin Castillo
"Michael made the entire process a breeze. I would 10/10 recommend."
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D S

April 22, 2024

5  out of  5 rating by D S
"Margaret was great to provide me all the information for my insurance needs. She was very responsive, moved with the urgency, and provided a very competitive solution. Thank you, Margaret!"
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Joe Gonzalez

April 20, 2024

5  out of  5 rating by Joe Gonzalez
"Professional and knowledgeable staff, but most of all kind! Thank you"
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Robert Connor

April 18, 2024

5  out of  5 rating by Robert Connor
"Always very friendly and helpful crew at Hugh’s!"
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Mike Zordan

April 17, 2024

5  out of  5 rating by Mike Zordan
"Thank you for all your assistance in arranging the renters insurance. It is a pleasure to work with you."
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Tom Valverde

April 17, 2024

5  out of  5 rating by Tom Valverde
"Great service, great pricing, wealth of knowledge! Every time I call or need something they exceed expectations on timeframe to help, completing the request, and do it correctly with a great attitude. The entire team rocks…thank you!!!"
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Bob Robinson

April 17, 2024

5  out of  5 rating by Bob Robinson
"Margaret & Hugh were very helpful in reviewing all coverages and made it very easy to sign up."
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John Breen

April 16, 2024

5  out of  5 rating by John Breen
"Fixed the issue quickly and professionally."
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Melissa Benz

April 12, 2024

5  out of  5 rating by Melissa Benz
"Hugh and Lori and the rest of the staff are some of the nicest, most knowledgeable people in the industry. You're always on a first-name basis, like family but better! My agent for 29 years and would never consider switching. Thanks Hugh!"
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Vedat Ellidokuzoğlu

April 5, 2024

5  out of  5 rating by Vedat Ellidokuzoğlu
"I had the pleasure of interacting with Michael regarding my Condominium Insurance, and I must say, it was an exceptional experience. From the moment Michael first reached out, his politeness and the clarity of his communication stood out, especially appreciable for someone like me whose first language isn't English. Despite my busy schedule, he ensured the conversation was brief yet informative, respecting my time while thoroughly discussing the insurance details. Michael's professionalism extends beyond his immediate duties. Even though it wasn't required, he took the initiative to understand and adhere to my condominium association's regulations, customizing my insurance plan accordingly. This gesture, along with his consistent availability—promptly returning calls and emails—exemplifies dedication and customer service at its best. What truly sets Michael apart is his ability to explain complex insurance details in a simple, understandable manner without ever making me feel rushed or unimportant. His patience, positive attitude, and genuine passion for helping others are commendable. Palatine City is indeed fortunate to have such a dedicated and kind-hearted insurance agent. I am thoroughly impressed and satisfied with the service provided by Michael and strongly recommend him to anyone seeking insurance assistance. A big thank you, Michael, for making this experience so positive for me!"
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nazy khalilova

April 5, 2024

5  out of  5 rating by nazy khalilova
"Michael Hernandez did an excellent job on helping me sort out my house insurance, I would definitely recommend him to all, he is super knowledgeable and answered any questions and concerns. Thank you Michael, appreciate it!"
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S Plate

March 28, 2024

5  out of  5 rating by S Plate
"We have been with this agency for 30 years, and they never disappoint! Today, Deanna went above and beyond to fix a problem that I couldn’t fix on my own. Thank you, Deanna!"
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Pete McTague

March 19, 2024

5  out of  5 rating by Pete McTague
"Experienced staff, Friendly service, good follow up"
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James Schneider

March 15, 2024

5  out of  5 rating by James Schneider
"Professional and efficient."
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Anna B.

March 6, 2024

5  out of  5 rating by Anna B.
"I am pleased to give my auto and home insurance agent, Margaret, a five-star review. Her exceptional customer service, prompt responsiveness, and in-depth knowledge have made my insurance experience seamless. She went the extra mile to address my concerns, ensuring I felt confident and well-protected. I appreciate her efficiency and the peace of mind she has provided. Highly recommend for Margaret’s professionalism and dedication to client satisfaction."
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Laura Baier

March 1, 2024

5  out of  5 rating by Laura Baier
"Hugh's office is always awesome. They answer my questions. I called Tuesday because we purchased a new car. Deanna made sure to email me a new card quickly. Staff is always pleasant and friendly."
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Jose Reyna

February 24, 2024

5  out of  5 rating by Jose Reyna
"Thank you to Mike Hernandez for the great support. He made the process very simple!"
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Dan Cataudella

February 17, 2024

5  out of  5 rating by Dan Cataudella
"Michael Hernandez made switching over from Allstate to State farm super simple. He's very knowledgeable. Great guy!"
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Dawn Bazos

January 31, 2024

5  out of  5 rating by Dawn Bazos
"Hugh and all of his staff have treated us like family. Great customer service. 5 🌟"
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Todd Ruddy

January 30, 2024

5  out of  5 rating by Todd Ruddy
"They responded so fast with the information I needed. Thank you to the whole High crew!"
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Brandon Delacruz

January 13, 2024

5  out of  5 rating by Brandon Delacruz
"I got full coverage for my outback and saved a ton. My last insurance company (On/spot) had me waiting on the phone for over 3 hours. So I made the move to state farm answered the phone with them three rings and had me fully covered in less than an hour. Now that's customer service and I really appreciate it."
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Michelle

January 11, 2024

5  out of  5 rating by Michelle
"Michael Hernandez is so helpful, patient, knowledgeable, and detail oriented. Thank you for helping me with my insurance!"
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Jill Sokol

January 8, 2024

5  out of  5 rating by Jill Sokol
"So patient and understanding of individual circumstances. Great followup and treats clients kindly."